Customer Service

About Squareplus

Square Plus is a new generation Japanese Adult Video and Toys shop. We carry one of the broadest selection of genres and labels; and operate directly from the heart of japan. Founded in 2006, SquarePlus is run by a small dedicated group of people who's goal is to promote Japanese Adult Video and provide fans around the world with unique sex products and videos, made in Japan.

Reseller License #43200420839

Video productions sold at SquarePlus are approved by the Japan Video Morality Association, which certifies that all individuals and performers appearing these productions are of legal age (over 18).


All Blu-Ray’s and DVD's sold at SquarePlus are original full length products that originate from Japan - which must abide to the Japanese censorship laws around the genitals. While this might sound like a minor set back, our customers are generally pleased with the quality, variety, and experience these productions have to offer, and how they differ from regular western productions. We hope that you enjoy every second of those amazing creations.


You can choose between "EMS Express" or "Registered Small Packet Air" as your preferred shipping method. Both guarantee that your package arrives safe and in good condition, and also come with an online tracking number. Choose EMS Express if you require your package to be insured against loss or damage. We personally make sure that all products are shipped to our customers in standard, discreet packages.

Tracking of packages is available on the following page. Just provide the tracking number we send you upon shipping:

Shipping costs are calculated from the final weight and destination country of an order. Expect a shipping time between 4 and 7 days. Sometimes more depending on your country post services or customs procedures.

Return Policy

Except for the conditions below, opened items can not be returned, refunded or exchanged. Thank you for your understanding.

DVD and Blu-Ray

Physical disc materials like DVD or Blu-Ray will be exchanged if found defective (scratches on the disc or other physical damages only). A picture proof will be asked prior to any return agreement. Video materials will be exchanged once they are delivered back to us. No refunds.

Adult Toys

According to Japanese laws, any sexual toy that is designed to come into contact with the mouth, penis, vagina or anus cannot be returned, nor exchanged, except for the following:
- Unused, defective electric devices such as vibrators.
- Unused and unsealed, defective dolls that do not hold air properly.
Returns will be accepted under the above conditions only. Items should be returned to us in their original and undamaged package. Exchanges will be granted after verification from us that the returned item cannot operate or fullfil the purpose it was meant for.

Cancellations & Refunds

Customers who would like to cancel their orders can do so by contacting our sales department within 24hrs after the order was placed. A 20% cancellation fee will be charged if the cancel request fails to fit the 24hrs timeframe.

Shipping costs cannot be refunded. In addition, all international customers agree to take responsibilty for any eventual fees or duties, including shipping fees for returns.


All products will be shipped via EMS which includes tracking, insurance, and will take approximately 4-7 days delivery time. The SquarePlus staff will always do their best to help resolve any issues and meet the needs of our customers however, we do NOT accept liability for failure of local post office shipping systems which are out of our control.

Special Orders

'Special Orders' is a popular and easy way of getting rare items from Japan that are not currently available in SquarePlus's catalog. 15% of the orders we get are actually Special Orders, making this a very important part of our business, and a very popular way of ordering among our customers. The SquarePlus staff is always happy to receive new requests and will do their best to fulfill them.

How to Order?

To place a Special Order, please visit our dedicated page and fill the form according to the instructions provided.


Special Orders are handled as *prepayment*. Meaning that if the item(s) requested is found available at our distributors or somewhere else, no action will be taken until we actually agree with you on the final price, and receive payment for the request. Payments for Special Orders can be sent via Credit Card using our secure form.

Engagement and liability

Until a payment is received and accepted, placing a request using the Special Order form cannot be assimilated as a valid commercial agreement or contract between the customer and SquarePlus.
By accepting Special Orders, SquarePlus promise to do its best to fulfill the request but does not accept the liability for any failed or unfulfilled orders. As such, customers are free to cancel a request at any time **before** an agreement is reached and a payment sent.
SquarePlus will ALWAYS send you a proper invoice before asking for payment. Any payments received before an invoice has been created and sent to the customer will be rejected. Also please note that NO cancellation will be accepted and NO refunds will be granted after payment.

If you have more questions about Special Orders, please contact us.